RIGHTS OF WITHDRAWAL FOR CUSTOMERS FROM THE EUROPEAN UNION
You may revoke your contractual declaration within a period of fourteen (14) days without stating reasons. The period of revocation amounts to fourteen (14) days starting the day of the receipt of the goods by the recipient or a by third party named by you, who is not the carrier. To exercise your right of revocation you must inform us (StoneSoftArt, Katja Goretzki, Schulstr. 46, 24211 Lehmkuhlen, Germany, tel.: +4917645826046 , e-mail: art [@] steinweich.com) by means of a clear explanation (e. g. a letter send by mail or e-mail) of your decision to withdraw from this contract. For this you can use the model withdrawal form given below, which is however not mandatory. In order to safeguard the right of withdrawal it is sufficient for you to send the notice on the right withdrawal before the of the period of revocation deadline.
This right of withdrawal according to § 312 paragraph 4 BGB (German Civil Code) does not apply to contracts for the supply of goods, which are manufactured according to the individual requests and specifications of the customer as well as any special model, i.e. if the goods can not be sold or otherwise only with a discount because of the unreasonable considering the wishes of the consumer.
Consequences of Revocation
If you withdraw from this contract, we return you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that least expensive type of standard delivery offered by us), and must be repaid immediately at the latest within fourteen (14) days from the date on which we receive the withdrawal notice of this contract. For this repayment, we use the same method of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; under no circumstances you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, depending on which is the earlier. You have to return or to hand over us the goods immediately and in any event not later than fourteen (14) days from the date on which you notify us of the withdrawal of this contract. The deadline is met if you send back the goods before the period of fourteen (14) days. We will bear the cost of returning the goods, if you live in Germany. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling to ascertain the nature, characteristics and functioning of the goods. Transportable goods must be returned complete and in perfect condition, including all parts and undamaged packaging in an insured package to the designated return address on the invoice. Non-transportable goods will be picked up by a trucking company from the customer.
Model Withdrawal Form
(If you want to revoke the contract, use this template and send it back by mail or e-mail.)
- To: StoneSoftArt, Katja Goretzki, Schulstr. 46, 24211 Lehmkuhlen, Germany, tel.: +17645826046 ,e-mail: art [@] steinweich.com
- I/We (*) hereby revoke the contract for the purchase of the following goods/the providing of following services (*) concluded by me/us (*):
- Ordered on (*)/received on (*):
- Name of the customer:
- Address of the customer(s):
- Signature(s) of the customer(s): (only for notice on paper)
(*) Please delete where inapplicable.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):https://ec.europa.eu/consumers/odr